Thank you to everyone who took the time to participate in our annual survey. Each year, client feedback is collected through the annual client satisfaction survey. The survey is anonymous and completely voluntary. This year 61 clients completed the survey. Your opinion, whether positive or critical, is extremely important to us. Client feedback is used to help us improve, change, or add services to Marin Treatment Center.
2020 Client Satisfaction Survey Results
Overall Quality of the Agency and Services Provided
Over ninety-three percent (93%) of our clients rated the overall quality of the agency as excellent or good, while under seven percent (7%) rated the agency as satisfactory or fair.
Also seen in the image below is that our Counseling, Medical Services, and Operations all had eighty percent or more (80%+) of our clients rated the overall quality of the agency as excellent or good ratings above.
We also had ninety-five percent (95%) of our clients give an excellent or good rating on how we are helping to improve their quality of life.
We asked our clients if participating in the outpatient drug-free services has helped with their Employment, School, or Volunteer status. 40% stated that their status had improved, and 35% said their status remained stable.
Clients in stable living environments tend to be able to create more stability and certainty in their personal lives and recovery. Eighty-two percent (84%) of respondents indicated their housing status is stable or has improved.
Mental Health Status
We asked our clients about their mental health status, seventy-eight percent (78%) indicated that their mental health status was stable, or improved, and thirteen percent (13%) indicated that they did not have any mental health issues while in treatment.